P.P.S.I. LAUNCHES ENHANCED WEBSITE TO BETTER INFORM INSURANCE POLICYOWNERS

FOR IMMEDIATE RELEASE:               

CONTACT:
JESSICA PALMER
jessicapalmerppsi@yahoo.com

P.P.S.I. LAUNCHES ENHANCED WEBSITE TO BETTER INFORM INSURANCE POLICYOWNERS

Online resources exemplify customer service in addressing policy issues

Evansville, IN July 18, 2003 – In response to the continuing investigations regarding the insurance industry, specifically under well-known agency Northwestern Mutual (NM); PPSI has revamped their web site to provide consumers with the necessary information to aid in avoiding mistakes associated with life insurance contracts.

Redesigned to better archive and highlight its wealth of information, the site now has an articulate, intuitive interface, newly organized sections and two user-friendly navigational bars offering channels for information and interaction, respectively. The resources are now available to consumers at www.nmlcomplaints.com.

“PPSI has worked to help policyowners realize it wasn’t their fault for failing to understand the disadvantages associated with the contract they had purchased,” said Richard Johns, a founder of PPSI. “For many, it is a matter of doing what is right morally and ethically, as much as dealing with any financial damages.

Most of the
individuals contacting our site have expressed a genuine desire to help others avoid making the same mistakes regarding policies.”
Being the focus of a recent article in The Economist, the mission of PPSI and nmlcomplaints.com was explained by Johns to point out the recent allegations against NM should not and will not go unnoticed. The piece reported that “Over the past decade, Northwestern’s record has stood up well within the life-insurance industry, but it has not been beyond reproach.

The www.nmlcomplaints.com site has a vast library of litigation, as well as a note that Northwestern agents will pay an additional 11% this year for errors and omissions insurance, because of the cost of settling several large claims.”1
           
PPSI is a channel for policyowners and those interested in acquiring insurance policies to help identify the strong patterns of misinformation that has surrounded NM. By incorporating new sections and opportunities to learn more about Northwestern Mutual's business practices, ongoing litigation and regulatory investigations; policyowners now have the ability to share their experiences with others.

New features on the site include:
A section highlighting current lawsuits and regulatory investigations through a collection of NASD reports on NM and its financial representatives

An in-depth section addressing the NM internship program, informing students and potential interns and college agents the truth about how the program is structured and what potential risks may exist as well as the ability to download a due diligence questionnaire to take to one’s interview with Northwestern

Search engines to help locate NM executives, financial representatives by state and general agency

An interactive bulletin board of comments from those who offer to tell of their experience with Northwestern Mutual

The ability to join and receive regular updates through the PPSI newsletter

The enhanced web site is an important vehicle to help consumers, as well as past and present policyowners share information through testimonials and take an active role in changing the way Northwestern Mutual conducts business.

Stated more so through facts than just opinions, PPSI has also been a valuable source to regulators investigating the complaints against NM. To date, PPSI has identified that NM has paid more than $125 million to policyowners throughout the last ten years as a result of agents having “misled or misinformed” them.

About PPSI:

Policy Owner Protection Services, Inc. was formed in 1999 and is the culmination of more than 2,000 Northwestern Mutual (NM) policyowners; hundreds of former representatives and home office employees that help maintain its cause.

PPSI’s goal is to counteract the misrepresentations, overstatements and inaccuracies of NMFM so current and prospective policy owners or those considering a career or internship with the company can make well-informed decisions. PPSI seeks to educate consumers and present to a level playing field in the off-balance world of NM.





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